Largest franchised auto dealer group in the country, and the scorecard reflects what scale with a corporate policy layer buys a customer:
- Vehicle disclosure: published inspection standards on used inventory; stores produced inspection sheets in all three of our test visits.
- Return/remedy: money-back window on used purchases — terms vary by store and state, so the scorecard requires it in writing on the buyer's order.
- Paperwork hygiene: itemized orders standard; add-on pitches present but declinable, consistent with franchise norms.
- Watch items: finance-office markups — bring outside approval; doc fees at state-typical levels.